Your First Support Worker Visit: What to Expect and How to Prepare
A first support worker visit can feel more comfortable when you know who is coming, what is planned and how to explain what matters to you.
Small details can make a difference: having time to answer, choosing where to sit or asking someone to explain a task before starting. Your first visit is an opportunity to begin building a working relationship around your needs and preferences.
Before the visit: confirm the practical details
Ask your provider to confirm:
The worker’s name, arrival time and how they will identify themselves.
The length of the visit and the support planned.
Whether it is an introductory meeting, a support visit or both.
The costs and any relevant cancellation conditions.
Who to contact if the worker is late or arrangements change.
If you would like a trusted person, advocate or interpreter involved, discuss that beforehand.
An introductory conversation may be arranged separately from your regular support. Check what has been booked and any charges.
What might happen when the worker arrives?
The visit should follow the arrangements you have agreed with your provider. It may include:
Introductions and a conversation
The worker can explain their role and ask about your routines, interests and preferences. You can ask questions and say how you would like to communicate.
Confirming the plan for the visit
Together, check what support is expected and which tasks take priority. Depending on your agreement, this might involve personal care, preparing a meal, household tasks or getting ready for an outing.
Starting the agreed support
The worker should explain what they are doing and respect your choices and privacy. Your provider should ensure workers have the skills, information and training needed for your support.
For personal care or health-related tasks, confirm any relevant care plans and specific requirements with the provider before support begins.
Prepare a short “About me” note
A few notes, pictures or a message on your communication device can help you share important details.
You could include:
My priorities: What I would like help with today.
My routine: The order I prefer to do things.
My communication: How I express choices and understand information.
My comfort: Sensory preferences, cultural practices and personal boundaries.
My support needs: Relevant equipment, allergies or care information already discussed with the provider.
My contacts: Who I want involved and who to contact when needed.
Share information through the arrangements agreed with your provider, including how it will be recorded and who may access it.
Use simple phrases to explain your preferences
You can be clear about the support that works for you. For example:
“Please explain the steps before we start.”
“I’d like to try that part myself.”
“Please check with me before moving my belongings.”
“Could we have a quieter space for this conversation?”
“I’d like a break before we continue.”
You can ask questions, request a pause and discuss changes. Your communication, privacy and choices should be respected throughout the visit.
If someone is supporting you to communicate, the conversation should still include you and reflect how you want decisions made.
Before the worker leaves
Take a moment to confirm:
What was completed and anything still needing attention.
The next visit and its priorities.
How to share feedback or request a change.
Who to contact if your usual worker is unavailable.
You could mention one thing that helped and one thing you would like done differently. For example: “Taking things one step at a time worked well. Next time, I’d prefer to start with breakfast.”
Frequently asked questions
Can a family member or friend be there?
You can ask to have someone you trust involved. Explain the role you want them to have, such as helping you communicate, taking notes or being present while you meet the worker.
What if I feel uncomfortable or the worker does not seem a good fit?
Tell the worker or contact the provider through the agreed process. Explain what needs to change and ask about adjusting the support or worker arrangements.
You can also raise concerns about the quality or safety of NDIS support with the NDIS Quality and Safeguards Commission.
Plan your first visit with Care Cube
Starting support in Ballarat or other areas in Victoria?
Talk to Care Cube about your routines, communication preferences and what would help you feel comfortable. Ask what your first visit will involve and agree on the practical details before it begins.
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